Your company follows Site Reliability Engineering practices. You are the Incident Commander for a new, customer-impacting incident. You need to immediately assign two incident management roles to assist you in an effective incident response. What roles should you assign? (Choose two.)
A. Operations Lead
B. Engineering Lead
C. Communications Lead
D. Customer Impact Assessor
E. External Customer Communications Lead
Disclaimer
This is a practice question. There is no guarantee of coming this question in the certification exam.
Answer
A, C
Explanation
Key points are underlined.
Your company follows Site Reliability Engineering practices. You are the Incident Commander for a new, customer-impacting incident. You need to immediately assign two incident management roles to assist you in an effective incident response. What roles should you assign?
https://sre.google/workbook/incident-response/
The main roles in incident response are the Incident Commander (IC), Communications Lead (CL), and Operations or Ops Lead (OL). It organizes these roles into a hierarchy: the IC leads the incident response, and the CL and OL report to the IC.
A. Operations Lead
B. Engineering Lead
C. Communications Lead
D. Customer Impact Assessor
E. External Customer Communications Lead