You are creating and assigning action items in a postmodern for an outage. The outage is over, but you need to address the root causes. You want to ensure that your team handles the action items quickly and efficiently. How should you assign owners and collaborators to action items?
A. Assign one owner for each action item and any necessary collaborators.
B. Assign multiple owners for each item to guarantee that the team addresses items quickly.
C. Assign collaborators but no individual owners to the items to keep the postmortem blameless.
D. Assign the team lead as the owner for all action items because they are in charge of the SRE team.
Disclaimer
This is a practice question. There is no guarantee of coming this question in the certification exam.
Answer
A
Explanation
A. Assign one owner for each action item and any necessary collaborators.
(Missing ownership – Declaring official ownership results in accountability, which leads to action. Our example postmortem contains several examples of missing ownership:
The postmortem lists four owners. Ideally, an owner is a single point of contact who is responsible for the postmortem, follow-up, and completion.
The Action Items section has little or no ownership for its entries. Action items without clear owners are less likely to be resolved. It’s better to have a single owner and multiple collaborators.)
B. Assign multiple owners for each item to guarantee that the team addresses items quickly.
C. Assign collaborators but no individual owners to the items to keep the postmortem blameless.
D. Assign the team lead as the owner for all action items because they are in charge of the SRE team.